Return Policy
Power E Cigs is committed to service excellence in every aspect of our business. Your satisfaction is our ONLY priority; we will do everything in our power to address your needs and concerns in a hassle free environment without questions or hesitation. Please review the information below and contact POWER E-CIGS customer support if you have any questions or concerns, we are here to serve you and to ensure you are fully satisfied both with our service and our long line of exceptional products. We spared no expense in servicing you the right way, from the very start!

POWER E-CIGS STARTER KITS – 30 DAY MONEY BACK GUARANTEE:
We have one of the most aggressive money back guarantee warranties in the industry. We have taken our time to ensure that every starter kit and product that leaves our state of the art fulfillment center is exactly as you ordered it from our website. We have invested in our Quality Assurance department and process to ensure that all of our packages, products and items are reviewed a minimum of 6 times day to ensure every order is exactly the way it should be. We are so confident that you will be satisfied with your POWER E-CIGS product, that we offer a 100% money back guarantee on all of our Starter Kits, no questions asked! We offer our customers a hassle free environment and if for whatever reason you are not 100% satisfied with your starter kit, or you feel we fell short on our promise to providing excellence in our product, we will refund your original purchase price in full—no questions asked-in a hassle free manner! Please note this offer excludes shipping costs.

TO PROCESS A RETURNED ITEM:
You can contact us at [email protected] or call our Call Center at 1 877 647 3625 so you can attain a Return Number ID. Once you receive your RMA # please ship the product to: 6815 Biscayne Blvd Suite 103-416 Miami, FL 33138 within 30 days of the original ship date. Please be sure to prominently display your Return ID on the outside of the package.

Please Note: Our 100% 30-Day Money Back Guarantee applies only to POWER E-CIGS Starter Kits in their original packaging and state; we do not offer refunds on E-Liquids, Flavor Cartridges or POWER E-CIGS Disposables. Please also keep in mind that misused, abused, damaged, broken or missing starter kits will not be refunded. All returned merchandise must be received in Miami, Florida within 45-days of the original purchase date. POWER E-CIGS Cigs does not refund any shipping costs unless products were shipped to you in error. We also do not pay the cost of shipping starter kits back to our facility.

Please contact POWER E-CIGS customer service at [email protected] if you have any further questions or concerns. We’ve put your needs ahead of ours because our customers mean the upmost to us.

POWER E-CIGS Batteries and Accessories, excluding E-Liquids, Flavor Cartridges and POWER E-CIGS Disposables, can be returned within 30 days of purchase subject to a 15% restocking fee. Misused, damaged or broken products will not be refunded.

The POWER E-CIGS Cigs return policy allows you to return your order which was purchased from our website within 30 days. Because we strive to be the best electronic cigarette in the industry, we stand behind our e-cig products.

Please Note: Our 100% 30-Day Money Back Guarantee applies only to POWER E-CIGS Starter Kits in their original packaging and state; we do not offer refunds on E-Liquids, Flavor Cartridges or POWER E-CIGS Disposables. Please also keep in mind that misused, abused, damaged, broken or missing starter kits will not be refunded. All returned merchandise must be received in Miami, Florida within 45-days of the original purchase date. POWER E-CIGS Cigs does not refund any shipping costs unless products were shipped to you in error. We also do not pay the cost of shipping starter kits back to our facility. Please contact POWER E-CIGS customer service at [email protected] if you have any further questions or concerns. We’ve put your needs ahead of ours because our customers mean the upmost to us.
POWER E-CIGS Batteries and Accessories, excluding E-Liquids, Flavor Cartridges and POWER E-CIGS Disposables, can be returned within 30 days of purchase subject to a 15% restocking fee. Misused, damaged or broken products will not be refunded.

The POWER E-CIGS Cigs return policy allows you to return your order which was purchased from our website within 30 days. Because we strive to be the best electronic cigarette in the industry, we stand behind our e-cig products.

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